Terms of Service

Terms and Conditions
Including the legal notice (Impressum)
Version 19 October 2026

Legal notice (Impressum)
Service provider under § 5 DDG (German Digital Services Act):
Xlab Dynamics, sole proprietor Ghaith Noman
Rheinstraße 40–42, 64283 Darmstadt, Germany
Phone: +49 174 2117293
Email: hello@puffyrobot.com
Authorised representative: Ghaith Noman (owner)
Commercial register: not entered in a commercial register (sole proprietorship).
VAT identification number under § 27a German VAT Act: DE462310539
Responsible for content under § 18(2) MStV: Ghaith Noman, Rheinstraße 40–42, 64283 Darmstadt, Germany
Consumer dispute resolution: we are neither willing nor obliged to participate in dispute resolution proceedings
before a consumer arbitration board.

1. Scope
These terms govern only the reservation of the Puffy product and the reservation deposit paid through
reserve.puffyrobot.com, operated by Xlab Dynamics, sole proprietor Ghaith Noman. They apply to consumers
and business customers. Any subsequent crowdfunding pledge, backing payment, or product purchase is a
separate transaction governed by its applicable terms and mandatory legal rights.
2. Nature of the reservation
A reservation does not constitute a purchase of the product. By paying the reservation deposit you reserve the
right to purchase the product later at the price stated during the reservation period (the “offer price”). The
purchase contract for the product itself, including the full purchase price, is concluded separately once the
product becomes available.
The product is still in development. Specifications, appearance and the launch date are subject to change.
3. Prices and payment
The amount of the reservation deposit is shown in the checkout before you place your order. Prices stated on the
website are final prices and include statutory VAT where shown. The deposit is credited in full against the later
purchase price.
4. Right of withdrawal
If you are a consumer, you have the right to withdraw from the reservation contract within fourteen days without
giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.
To exercise this right you must inform us by a clear statement, by post or email to hello@puffyrobot.com, of
your decision to withdraw. Sending the notification before the period expires is sufficient to meet the deadline.

If you withdraw from the reservation contract, we will refund all payments received under that reservation
contract without undue delay and no later than fourteen days from the day we receive your notification. The
refund is made using the same means of payment you used for the original transaction; no fees are charged for
this. This provision does not govern refunds of any separate crowdfunding pledge, backing payment, or product
purchase.
5. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Xlab Dynamics, sole proprietor Ghaith Noman, Rheinstraße 40–42, 64283 Darmstadt, Germany, email
hello@puffyrobot.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the reservation of the following
product:
Reserved on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
6. Refunds
The reservation deposit is fully refundable on request at any time before the project enters production. This
refund promise covers only the reservation deposit, not any subsequent crowdfunding pledge, backing payment,
or product purchase. Refunding the deposit does not itself cancel or refund those separate transactions. Your
mandatory legal rights remain unaffected. See the Refund Policy for the request procedure and refund
timeframe.
7. Delivery
No product is delivered at the reservation stage. Delivery terms, shipping costs and timescales will be set out at
the time the purchase contract is concluded.
8. Liability
We are liable without limitation for damage arising from injury to life, body or health, for intent and gross
negligence, and under the German Product Liability Act. For slight negligence we are liable only where a
material contractual obligation is breached, and then only up to the foreseeable damage typical for this type of
contract.
9. Governing law and jurisdiction
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a
consumer habitually resident in the EU, this does not deprive you of the protection of mandatory provisions of
the law of your country of residence.
10. Contact
Xlab Dynamics, sole proprietor Ghaith Noman, Rheinstraße 40–42, 64283 Darmstadt, Germany. Email:
hello@puffyrobot.com. Phone: +49 174 2117293.